Refund policy

**Effective Date:** [01/01/2024]

Thank you for shopping at Fizer.shop! We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Return Period

You have 14 days from the date you receive your item to request a return for eligible products. To qualify for a return, items must be:

  • Unused
  • In the original packaging
  • In the same condition as received

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at support@fizer.shop or 

    Chat: Live Chat/WhatsApp Available within the 14-day return period.

  2. Provide your order number and details about the item you wish to return.
  3. We will give you instructions on how to return your item.

3. Return Shipping Addresses

**Saudi Warehouse:**
7677 Al Jarshy Street,  
As Sulay, Riyadh 14273,  
Saudi Arabia.

**Dubai Warehouse (for UAE returns):**
25 Street, Villa No 46,  
Hor Al Anz, Dubai,  
DU, United Arab Emirates.  
Phone Number: +14808175518

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and the amount will be credited back to your original payment method.

Please allow 5 to 7 business days for the refund to appear in your bank account after processing.

5. Non-Returnable Items

The following items are non-returnable:

  • Items that have been used or damaged
  • Gift cards
  • Downloadable software products

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will take effect immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us:

Email: support@fizer.shop

Chat: Live Chat/WhatsApp Available


Address:
25 Street, Villa No 46,
Hor Al Anz, Dubai,
DU, United Arab Emirates.

Thank you for choosing Fizer.shop! We appreciate your business and are committed to ensuring your satisfaction.