Warranty Policy
Warranty Period
We offer a 24-month warranty on all products purchased from Fizer.Shop, starting from the date of purchase.
Covered Products
- Prada Sunglasses
- Nike Shoes
- Miu Miu Sunglasses
What is Covered Under Warranty?
Our warranty covers manufacturing defects, material flaws, and workmanship issues that affect the functionality or quality of the product. If you encounter any of the following issues during the warranty period, we will work with you to resolve it:
- Prada Sunglasses & Miu Miu Sunglasses: Issues such as broken frames, defective lenses, and malfunctioning hinges.
- Nike Shoes: Defects such as sole separation, stitching issues, or other manufacturing defects that compromise the integrity or wearability of the shoes.
What is Not Covered?
Our warranty does not cover:
- Normal Wear and Tear: Items used or worn out through regular daily use, such as scratches on lenses, scuff marks on shoes, or fading.
- Accidental Damage: Damage caused by accidents, improper handling, or neglect, including scratches, dents, or water damage.
- Alterations or Unauthorized Repairs: If the product has been modified, repaired, or altered by someone other than an authorized repair center.
- Improper Care: Damage resulting from failure to follow care instructions (e.g., exposure to extreme conditions or chemicals).
How to File a Warranty Claim
If you believe your product has a defect covered by our warranty, please follow these steps:
-
Contact Us: Email us at support@fizer.shop within the warranty period. Please include the following details in your email:
- Your order number
- A brief description of the defect or issue
- Photos or videos of the defect (if applicable)
-
Review and Assessment: Our support team will review your claim and, if necessary, ask for additional information to help assess the issue.
-
Return Instructions: If your claim is valid, we will provide instructions on how to return the product for repair, replacement, or refund (depending on the nature of the defect and availability of replacement products).
Resolution Options
Depending on the situation, we may offer one of the following resolutions:
- Repair: If the product can be repaired, we will arrange for the necessary repairs at no additional charge.
- Replacement: If the product cannot be repaired or if the defect is significant, we will offer a replacement of the same item or an equivalent product, subject to availability.
- Refund: In some cases, if a repair or replacement is not feasible, we may offer a full or partial refund.
How to Care for Your Products
To ensure your items last and perform well throughout the warranty period, we recommend following the manufacturer’s care instructions:
- Keep sunglasses in their protective case when not in use.
- Clean lenses with a microfiber cloth to avoid scratches.
- For Nike shoes, avoid excessive exposure to harsh weather conditions and clean according to the manufacturer's guidelines.
Important Notes
- This warranty is only valid for purchases made through fizer.shop.
- The warranty is non-transferable and applies only to the original purchaser.
- Proof of purchase is required to process any warranty claim.
If you have any questions or need assistance with a warranty claim, please feel free to reach out to us at support@fizer.shop. We're here to help!
Thank you for shopping at Fizer.Shop, where quality meets style.
Fizer.Shop Team
Email: support@fizer.shop
